Customer Service you can count on!
Tech Support is available Monday - Friday from 8:30am to 5:30pm (EST).
All after hour calls will be returned the following business day.
Phone: 1-877-221-6310
E-mail: support@911medicalid.com
Do you have a remote support code?
This code will be provided by a support team member if you call in requesting additional help!
Enter it here:
100% Money-Back Unconditional Guarantee
We believe in earning your trust. That's why we offer a 100% money-back guarantee within 30 days of purchase.
If, for any reason, you do not find your 911 Medical ID™ to be an indispensable tool for organizing and storing your family's personal medical profiles, you may return it for a full refund.
2-Year Hardware Warranty
Simply register your card to activate your two-year hardware warranty. Then, if the hardware should fail for any reason, just return your card for a free replacement.
Free Technical Help and Support
When you register your card, you are entitled to free technical support through our website (911medicalid.com) and our Toll-free Support Line (1-877-221-6310) for the life of your card.
If you have questions about how to enter data on your card, or are experiencing technical issues, contact us through our Toll-free Support Line for assistance.
Software Updates
As 911 Medical ID™ software technology evolves, you will have an opportunity to download any new enhancements to your card each time you launch the software.
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